Frequently Asked Questions
Everything you need to know before you book. Still curious? Contact Us.
General
What areas do you serve?
We serve Morristown and surrounding Morris County communities — including Madison, Chatham, Summit, Short Hills, Mendham, and Chester. Stretch bookings to Essex, Union, and Somerset County are available for an additional $50 travel fee.
How far in advance should I book?
We require a minimum of 7 days’ notice, and recommend booking 2–3 weeks in advance — especially for weekend dates. Weekend dates in summer and fall book fast — the earlier the better.
What’s included in the base package?
Every setup includes: white canvas teepee, inflatable air mattress, white fitted sheet, pillow + cover, fleece blanket. Freshly laundered for every booking.
Can I add more tents after booking?
Yes — additional setups are $75 each, subject to availability. Contact us to modify your booking.
Are your products safe for kids?
Absolutely. All equipment is inspected before every setup. Linens are freshly washed. We use LED lights only — no open flames, no wax candles.
Do you set up outside?
Currently indoor setups only. We’re exploring outdoor options for future seasons.
Can I customize the theme?
Absolutely — tell us what you have in mind and we’ll do our best to accommodate. Custom themes may incur additional fees depending on requirements.
Payment, Cancellation & Deposits
How does payment work?
We use a two-step structure. At booking: a $250 security deposit is charged automatically via Stripe to confirm and reserve your date. 7 days before your event: the full rental total is charged. For bookings made within 7 days of the event, the full rental total plus the $250 security deposit are charged at booking. We accept all major credit cards via Stripe.
What is the security deposit?
A $250 security deposit is charged at booking to reserve your date. It’s released within 72 hours after your event — once your items are returned and inspected and everything comes back in good condition. The deposit is non-refundable if you cancel. It covers damage; normal wear is on us.
What is your cancellation policy?
| Timing | What happens |
|---|---|
| More than 7 days before event | Full refund of all amounts paid, including the $250 security deposit. |
| 7 days or fewer before event | Full rental total is charged and the $250 security deposit is forfeited. Any refund of the rental total is at our discretion — and we’ll always try to reschedule you to another available date. |
All cancellation and reschedule requests must be submitted in writing to byoung@poshnpop.com.
What if something gets damaged?
The $250 security deposit is a minimum hold — not a cap. Normal wear is on us. Significant damage (stains, tears, broken equipment) will be deducted from the deposit or invoiced if costs exceed $250. You’ll receive an itemized statement within 48 hours of any claim.
Equipment Return & Teardown
How does equipment return work?
You choose when you book, under “How would you like your party to end?”:
- I’ve Got It — Included. You break everything down and return it; we inspect within 72 hours and release your deposit.
- Doorstep Pickup — $100. Leave everything as-is. We come back and handle the rest.
- The Petite Send-off — $200 (Petite Posh only). Full teardown.
- The Signature Send-off — $250 (Signature Sleepover only). Full teardown.
- The Grand Farewell — $300 (Grand Glam only). Full teardown.